At SolarKitPro, we aim to ensure customer satisfaction with every purchase. Please read our refund policy carefully.

1. Eligibility for Refund

You may request a refund if:

• The product received is damaged or defective
• The wrong product was delivered
• The product is unused and in original packaging

Refund requests must be made within 7 days of receiving the product.

2. Non-Refundable Items

Refunds are not applicable in the following cases:

• Products damaged due to misuse or improper installation
• Used or altered products
• Items without original packaging or missing parts

3. Refund Process

To request a refund:

1. Contact us via email with your order details
2. Provide proof (images/videos) of the issue
3. Once approved, return instructions will be shared

4. Refund Approval

After receiving and inspecting the returned product:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued via the original payment method

5. Shipping Costs

• Customers may be responsible for return shipping charges
• Original shipping charges are non-refundable unless the issue is from our side

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• If the issue persists, contact us

7. Contact Us

For any refund-related queries, contact us:

📧 support@solarkitpro.com